This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

ADTRAN Expands ProServices Portfolio With Launch Of Wi-Fi Help Desk

ADTRAN®, Inc., (NASDAQ:ADTN), today announced the launch of ProCare Help Desk for resellers and service providers offering ADTRAN’s ProCloud wireless LAN (WLAN) managed services. Managed service providers can bundle ProCare Help Desk into their service offering, which includes a 24x7 “first response” resolution of connectivity issues for end-users and guests accessing the wireless network. ProCare Help Desk provides the comprehensive, “always on” support that managed service providers need to round out their service portfolio and capture new revenue opportunities.

Many managed service providers face a help desk challenge. Traditionally, these providers are either burdened to offer help desk support themselves—if they have the IT staff, expertise and bandwidth to do so—or partner with a third party for additional help. This complicated support network can add significant costs and make problem resolution a confusing, blameful and time-consuming task. ADTRAN’s ProCare Help Desk streamlines wireless user connectivity support processes from start to finish. When combined with a ProCare maintenance plan or ProCloud Wi-Fi, the ProCare Help Desk provides a comprehensive portfolio of wireless support, leaving managed service providers confident that user issues will be met with exceptional and efficient customer service.

ProCare Help Desk is a service that resellers and service providers can offer as part of a turnkey, private-label managed service offering. It allows them to quickly address the unique needs of customers with multiple locations, a large number of rotating wireless users (guests, students, renters, etc.) and is especially well-suited for vertical markets that include education, hospitality, retail, restaurants and more.

Key features of the ProCare Help Desk include:
  • Resolution of Wireless Network User Connectivity Issues:
    • Assist users/guests to configure their mobile devices to connect to the WLAN or ProCloud Wi-Fi network
    • Provide password resets as needed
    • Provide guidance to wireless users on configuration and software changes to resolve connectivity issues
    • Answer other Wi-Fi connectivity questions or concerns
  • Problem Escalation:
    • Investigate Wi-Fi connectivity issues to determine root cause within the LAN or WAN
    • For issues not related to ADTRAN equipment or service, escalate to designated customer technical point-of-contact to perform further troubleshooting
  • Communicating Status:
    • Provide status updates to wireless-users or guests
    • Interface with the wireless user or guest until connectivity issue is resolved

“ADTRAN continues to develop innovative tools and programs that provide its partners and customers with the guidance needed to optimize solutions and manage advanced networks. ProCare Help Desk is a natural evolution of our existing support services, and an exciting addition to ADTRAN’s expanding ProServices portfolio,” said Todd Lattanzi, ADTRAN’s director of product management. “Managed service providers will leverage ProCare Help Desk to offload IT burdens, maximize their business strategy and enter new markets faster.”

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,050.75 +138.46 0.82%
S&P 500 2,013.43 +15.91 0.80%
NASDAQ 4,810.7880 +19.6360 0.41%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs