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Healthcare Organization Benefits From Ultimate Software’s Cloud-Based Analytics And Customer Services

Ultimate Software (Nasdaq: ULTI), a leading cloud provider of people management solutions, announced today that Hospice of Marion County, a Florida-based provider of hospice and healthcare services, is benefiting from Ultimate’s people-centric approach to service, rapid deployment of cloud technology, and the UltiPro solution’s workforce analytics.

Hospice of Marion County is comprised of four business units that include Hospice of Marion County, Inc., an assisted living center, an equipment and supplies company, and palliative care. In addition to contending with the often complex HCM-related challenges of healthcare, the organization has to manage its differing business units, each with a distinct line of service offerings. Prior to UltiPro, Hospice of Marion County had been using software provided by a payroll service bureau. HR leaders decided the nonprofit needed a new solution and selected UltiPro for its unified approach to HR, robust reporting, and reputation for exceptional partnership and support services, and then went live on the solution in January 2011.

Customer Culture

“With Ultimate Software, we went live in 12 weeks to the day, exactly as promised, and the solution is positively impacting everyone in the organization,” said Roy Hoxworth, director of human resources at Hospice of Marion County.

“Ultimate’s focus on people is reflected in its easy-to-use solution and in its support services. Ultimate relies primarily on its own employees to deploy UltiPro, and the upbeat attitude, professionalism, and ‘can do’ attitude during the complex transition made the experience very positive and successful. Ultimate has more than a great company culture — it has a great customer culture. It’s a pleasure to work with Ultimate’s people.”

Immediate Business Benefits

Hoxworth also considers Ultimate’s focus on developing an employee culture a critical factor because Hospice of Marion County also shares a commitment to building its culture and engaging its people. After the nonprofit organization completed its rollout of UltiPro’s direct access for employees, the HR team reported very positive feedback from employees and saw a range of results that are making a difference to its overall operations.

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