Elvis has left the building, again.
Founder Howard Schultz, who returned as CEO when the economy was collapsing in 2008, has handed over daily operations to COO Troy Alstead, who handled Wednesday's update, and hardly anyone noticed.
Instead, everyone was talking about the company's iPhone app, which will add support for digital tips when its next version rolls out Wednesday, March 19.That flaw was quickly fixed. The tipping and payment features are both based on Starbucks' mobile loyalty cards. And for now, tipping only applies to Apple phones; an Android version is due out later this year. Still, the company said 11% of its U.S. sales are coming through its apps, which means 11% of sales are coming through its loyalty program. That should be the headline. The tipping option is also available, initially, only in company-owned stores, which represent about two-thirds of its total. Some of the company's highest-trafficked stores, in airports, office buildings, and at other retailers, are franchised. (FIS) last year. The apps are subject to a lawsuit by Maxim Integrated, filed in 2012, relating to patents granted around the turn of the century. The technology itself is not bleeding edge.
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