Office Depot, Inc. (NYSE:ODP), a leading global provider of office products, services, and solutions formed by the merger of Office Depot and OfficeMax, today announced that it was presented with a Gold Stevie® Award for Innovation in Customer Service in the eighth annual Stevie Awards for Sales & Customer Service. The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call/contact center professionals worldwide.
Office Depot was recognized for satisfying its customers through improved customer service representative quality. The company dedicates time, energy and resources to proactively measure the “voice of the customer” through hourly, daily, and weekly measurements taken randomly from the thousands of customer interactions that occur throughout Office Depot’s service delivery network.
“We want to ensure that our customers are served effectively, and that they’re satisfied with the interactions with our customer service representatives,” said Tim McGrath, vice president of customer service for Office Depot, Inc. “With our ability to see who our best representatives are based on customer feedback, we can effectively reward and recognize the agents our customers tell us to, leading to invaluable year-over-year improvement in service.”
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”