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JEGS Electrical Transforming Customer Service, Sales With Help Of IBM And Microsoft

ARMONK, N.Y. and ATLANTA, Ga., March 4, 2014 /PRNewswire/ -- IBM (NYSE: IBM) and Microsoft (Nasdaq: MSFT) today announced that JEGS, a UK-based national distributor of electrical, house ware, DIY, and gardening products, has chosen a combination of innovation software and services from Microsoft and IBM to reach new customers and markets by automating key business processes.
IBM Corporation logo.

JEGS supplies a network of more than 5,000 independent retailers in Great Britain, Northern Ireland and the Channel Islands, as well as local and trade customers and electrical contractors. The company is recognized as an industry leader in customer service, winning the prestigious British Hardware Federation Direct Diamond Supplier of the Year Award in 2010, in recognition of its high service levels. JEGS wanted to continue to improve its competitive advantage on service by further enhancing its internal processes, increasing productivity, and enabling staff to focus on customer support rather than administrative work. However, the planned business transformation was hindered by the limitations of its existing IT systems.

Processes like tele-sales, purchasing, warehouse logistics, finance and its commerce platform were hindering the business to the point whereby JEGS had developed manual processes to support the IT system rather than having an IT system which supported the business. The company wanted to continue to improve its competitive advantage on service by further enhancing its internal processes, increasing productivity, and enabling staff to focus on customer support rather than administrative work.

By selecting Microsoft Dynamics AX with IBM Global Business Services, JEGS has seen ongoing efficiency improvements as the company has grown. Within the first six months JEGS saved more than 600 hours manual time entering sales orders as customers switched to ordering via the website. The fully integrated and scalable platform provided by Microsoft and IBM makes cross departmental collaboration easier than ever. For example, stock transaction processes have been streamlined across business entities leading to greater stock accuracy, The reporting abilities provided enable the opportunity for real time review and analysis, leading to faster reaction to information, greater insight into business performance and the ability to focus on the right areas to achieve the goals set.

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