March 3, 2014
IHG's (InterContinental Hotels Group) [LON: IHG, NYSE: IHG (ADRs)] extended stay brand for guests desiring a warm, home-like and community environment, has been recognized as a
J.D. Power 2014 Customer Champion
—one of 50 companies to have earned this accolade this year.
To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the nine industries included in the Customer Champions analysis by J.D. Power. J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price to determine the 2014 Customer Champions.
"We are honored to be included in this prestigious group of companies and know this distinction is a result of the hard work and dedication of the team members who bring the brand to life at Staybridge Suites hotels across the U.S., which account for the largest percentage of our brand portfolio," said
, vice president, Brand Management, Staybridge Suites
and Candlewood Suites
. "It is clear when walking into any Staybridge Suites hotel that our guests are more than just our priority – they are like family. The Staybridge Suites hotel design, service culture and amenities truly provide a sense of community and make these hotels feel like home for guests."
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across nine industries measured.
Part of the IHG family of brands, Staybridge Suites hotels participate in IHG's guest loyalty program, IHG
Rewards Club. The industry's first and largest hotel rewards program with over 76 million members is free and guests can enroll at
, by downloading the
, by calling 1-888-211-9874 or by inquiring at the front desk of any of IHG's more than 4,600 hotels worldwide.
About Staybridge Suites Hotels
is an innovative, all-suite hotel brand designed to meet the needs of extended stay guests seeking a warm sense of community in a home-like environment that is perfect for business, relocation and vacations. Hotel amenities include: three suite types (studio, one-bedroom and two-bedroom/two-bath) with fully equipped kitchens and a highly functional work area separate from living areas. Staybridge Suites hotels offer free Wireless Anywhere, a complimentary daily hot breakfast, The Social evening reception three days a week, a 24-hour Business Center, Fitness Room and Laundry Room, all of which are complimentary for guests.
The Staybridge Suites brand entered the extended stay segment in
when its flagship location in
, opened. Since that opening, the Staybridge Suites brand continues to grow rapidly with more than 196 hotels open across the Americas,
and the Middle East. There are more than 80 Staybridge Suites hotels in the pipeline, including nine outside of the Americas.
The Staybridge Suites brand is the winner of numerous awards in guest satisfaction and was named as one of the 'Top 10 Brands in Customer Satisfaction' globally by Market Metrix Hospitality Index (MMHI) in Q3 and Q4 2013. The brand was named as a J.D. Power 2014 Customer Champion, one of an elite group of 50 U.S. companies named to the list.