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Frost Bank Recognized As Leader In Small Business Banking And Middle Market Banking

SAN ANTONIO, Feb. 27, 2014 /PRNewswire/ -- Frost Bank, one of the largest banks headquartered in Texas, received 21 Greenwich Excellence Awards for providing superior performance and service to small-business and middle-market banking clients. Frost was the only Texas-based bank to receive national recognition for "Overall Satisfaction" and "Likelihood to Recommend" in both the small business banking and middle market banking categories.
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This is the ninth consecutive year that Frost has been recognized by Greenwich Associates, the leading research-based consulting firm serving the financial services industry.

Of Frost's 21 awards, 12 were in the small-business segment and nine were in the middle-market segment.

"Frost has been helping Texas businesses succeed through all economic cycles for 146 years, and these awards validate the outstanding way we take care of our business customers," said Dick Evans, chairman and CEO of Frost. "What makes these awards so special is that they reflect actual conversations with our customers, who are sharing with Greenwich Associates how much they appreciate our value proposition and service culture."

Frost received Greenwich Excellence Awards in Small Business Banking for:
  • Branch Satisfaction
  • International Service
  • Likelihood to Recommend
  • Online Services
  • Personal Banking Satisfaction
  • Overall Satisfaction
  • Overall Satisfaction – West
  • Relationship Manager Capability
  • Treasury Management – Overall Satisfaction – West
  • Treasury Management – Customer Service
  • Treasury Management – Overall Satisfaction
  • Treasury Management – Product Capabilities

Frost received Greenwich Excellence Awards in Middle Market Banking for:
  • Financial Stability
  • International Service
  • Investment Banking
  • Likelihood to Recommend
  • Overall Satisfaction
  • Overall Satisfaction – West
  • Relationship Manager Capability
  • Treasury Management – Overall Satisfaction – West
  • Treasury Management – Overall Satisfaction

Greenwich Associates based the awards on interviews with approximately 31,000 decision-makers across the country. Only a handful of more than 750 banks evaluated stood out as differentiated across a series of qualitative metrics.

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