DUBLIN and BOSTON, Feb. 26, 2014 /PRNewswire/ -- Fleetmatics Group PLC (NYSE: FLTX), a leading global provider of fleet management solutions for commercial fleet vehicles delivered as software-as-a-service (SaaS), announced today it has won a Silver Stevie® Award in the "Best Use of Technology in Customer Service – Computer Software" category. Winners were announced at the eighth annual Stevie Awards for Sales & Customer Service gala in Las Vegas on February 21.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Finalists were determined by the average scores of 129 professionals worldwide. Entries were considered in 43 categories for customer service and contact center achievements; 43 categories for sales and business development achievements; and categories to recognize new products and services and solution providers.
Fleetmatics won for its successful integration of two different, complex customer service organizations, the result of its 2010 acquisition of SageQuest. This was especially challenging due to the sheer volume of customers and data involved; Fleetmatics has more than 22,000 customers, 445,000 subscribed vehicles and approximately 52 billion customer data points, all of which must be available and supported on the system. Fleetmatics constructed a proprietary, front-line customer service support system called CARE to handle the transition. CARE provides swift, thorough and effective resolution to customer issues to maintain Fleetmatics' high service levels month-over-month.
"The Stevies are one of the world's most coveted awards programs, and we're thrilled that Fleetmatics ranks highly amongst this elite group of companies providing award-winning service," said Dennis Abrahams, Fleetmatics Chief Operating Officer. "The global consolidation of Fleetmatics' two customer service organizations enabled us to quickly implement best practices across the company leading to improved productivity and customer satisfaction. Our ability to provide top-tier service to our clients enables them to better serve their own customers, and that makes for a win-win business environment."For more information about the Stevie Awards for Sales & Customer Service and the list of Stevie Award winners in all categories, visit www.StevieAwards.com/sales. To learn more about Fleetmatics, visit www.fleetmatics.com. About Fleetmatics Group PLC Fleetmatics Group PLC is a leading global provider of fleet management solutions for small and mid-sized businesses delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data. Fleetmatics Group's intuitive, cost-effective Web-based solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating and capital costs, as well as increase revenue. Fleetmatics serves approximately 22,000 customers, with over 445,000 subscribed vehicles worldwide.