Feb. 25, 2014
/PRNewswire/ -- Pennsylvania Governor
today joined Comcast officials in marking the formal opening of the company's new customer support center in
. The facility is currently staffed by more than 500 employees, 425 of whom have filled new positions. Another 100 new positions are expected to be filled by year's end, bringing total employees at the center to more than 600.
Employees at the 110,000-square foot facility at 2801 Valley Road have been providing support for Comcast residential products and services for several months, handling calls from across the Northeast Division, which serves almost eight million customers in 14 northeastern states from
District of Columbia
. Extensive renovations and installation of state-of-the-art technology are now complete.
"Comcast's investment and growth in the mid-state means 600 job opportunities for Pennsylvanians," said Governor
. "It's a testament to the talent and available workforce of the region and our efforts to build a stronger
Comcast currently employs approximately 12,000 individuals across the Commonwealth, with plans for continued hiring, and invested in excess of
in PA in 2012 alone in employees, tools, technologies, infrastructure and community initiatives. Harrisburg Call Center employees are drawn from seven different counties, including
"This vibrant new facility is an important part of our ongoing commitment to provide an outstanding customer experience," said
, senior vice president of Comcast's Keystone Region. "We've made an investment in the technology and training to ensure customers are quickly connected to agents who can help them, and we've made an investment in the strong and talented workforce of
. From their first day here, these employees have demonstrated an impressive dedication to delivering a great experience to our customers."
By sharing calls from across the northeast, employees in the Harrisburg Call Center can be more responsive to customers, reducing or eliminating wait times, and also more flexible to handle additional calls during peak times – for example, during a storm.