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Xerox Selected To Implement PatientPoint Technology To Help Improve Healthcare

Xerox (NYSE:XRX) will help doctors improve patient engagement and delivery of care, following a $28 million contract with PatientPoint.

Xerox will work with hospitals and physician practices to introduce PatientPoint’s digital check-in and population health management software. The technology, part of PatientPoint’s patient-physician engagement suite of offerings, collects information from multiple sources into a single view to help doctors identify and address gaps in a patient’s care in and out of the exam room.

When patients visit their doctor, they check in via tablets, answering a series of questions about their medical condition and history. The patient-reported data is combined with information from other sources, including the practice’s electronic health record system, to give doctors a summary view of care gaps -- such as a patient skipping mammograms for three years. This eases physicians’ ability to close the gap by offering to schedule an appointment for the procedure. PatientPoint’s system helps physicians continue engagement by enabling patients to opt for mobile and online communication related to their care.

“As the leader in patient engagement, we’ve seen a strong demand for our mobile-enabled technology solutions,” said Tom McGuinness, chief executive officer of PatientPoint. “We are thrilled to partner with Xerox, a clear leader in IT implementation services. Together we will be able to extend our leadership in creating meaningful value for providers and the healthcare system as a whole.”

In addition to integrating PatientPoint’s technology into existing systems in healthcare provider facilities, Xerox will train and support clinical staff in use of the software to help shorten the learning curve and ensure proficiency. PatientPoint’s work with Xerox will enable it to maintain focus on putting data in the hands of both healthcare industry players and patients for better health outcomes, said Charles Fred, group president of healthcare provider solutions at Xerox.

“We have 40 years of experience helping healthcare providers and IT vendors with the implementation, adoption and operation of information systems, simplifying the way technology and data are used to provide care,” Fred said. “Our services give PatientPoint the freedom it needs to focus on its core business.”

Xerox supports more than 1,700 hospitals and provides business process outsourcing services to a range of industries, including healthcare, pharmaceuticals, government, technology, communications, banking and financial services, travel, retail and education.

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