Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received a Best Practices Leadership honor from Frost & Sullivan, a leading global analyst and consultancy firm. The Customer Value Leadership Award distinction for Latin American Contact Center Systems was presented on January 30 during the firm’s banquet in São Paulo.
The recognition is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment that customers realize. It speaks to how companies focus on enhancing the value their customers receive beyond simply good service, leading to improved retention and loyalty.
“We’re delighted to have received Frost & Sullivan’s Customer Value Leadership Award,” comments Diego Gomez, vice president, Latin America and Caribbean, Verint. “On an ongoing basis, our focus is on helping our customers achieve excellence across their enterprise operations, and this recognition reinforces that commitment to high-quality software, services and support, and a customer-centric approach to partnership.”
Gomez adds, “Contact center systems are foundational to the customer engagement optimization solutions Verint offers and that our customers leverage in their day-to-day business operations—as are our branch and back-office solutions that help optimize other parts of the business that play a significant role in shaping the customer experience.”About Verint Enterprise Intelligence Solutions Verint ® Enterprise Intelligence Solutions ™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360 ® Workforce Optimization ™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue. About Verint Systems Verint ® (NASDAQ: VRNT) is a global leader in Actionable Intelligence ® solutions. Its portfolio of Enterprise Intelligence Solutions ™ and Security Intelligence Solutions ™ helps organizations Make Big Data Actionable ™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in New York, Verint has offices worldwide and an extensive global partner network. For more information, visit www.verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.