This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Cable companies rank worst for customer service





There's an old joke about customer service: A man dies and is given the chance to look at both heaven and hell before deciding which to choose. In hell, he finds a group of happy people having a feast, drinking fine wine and listening to great music. Heaven is peaceful, but a little dull. The man chooses hell, but upon arriving, he finds only anguished faces and incredible heat.

"What happened to the food, wine and music I saw yesterday?" he asks the devil.

"Yesterday you were a prospect," the devil replies. "Today you are a customer."

While not quite devilish, many companies appear to go to great lengths to acquire customers, only to treat them poorly once they are on board. A new MoneyRates.com survey conducted by Op4G finds that cable companies are the worst offenders of this sort, evoking customer-service dread in more respondents than any other type of company.

The companies customers hate calling

When asked what type of company they most dread calling, 25 percent of survey respondents named cable companies. Gathering 15 percent of the vote, credit card issuers were the second most popular choice -- aside from "none," which gathered a surprising 20 percent of the vote.

The apparent poor service standards of cable TV companies may be a lingering habit from when the local cable company typically had a monopoly on premium programming in an area. Now, with the proliferation of alternatives such as satellite, Internet service providers and phone companies, cable companies may want to re-examine their approach to customer service.

Worst things about trying to reach a representative

The survey also examined which customer-service experiences most annoy consumers today, and it appears many consumers' frustrations start with simply trying to reach someone to listen to their problem. When trying to reach a representative, the most common complaint was long waits on hold, which was cited by 42 percent of survey respondents. Phone trees that don't have an option for what the caller needs were also a common complaint, at 26 percent.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs