February 4, 2014
Quality Drives Customer Satisfaction and Implementation Success for SAP Partner
, an SAP services partner, today announced it has received accreditation for a global partner quality program by
(NYSE: SAP). The certificate was awarded by the SAP Partner Service Delivery organization for Birlasoft's demonstration of clear quality standards and processes and in recognition of quality, risk and project management framework improvements in alignment with quality principles from SAP.
Birlasoft is closely aligned to the key principles of quality that SAP believes to be fundamental to the success of every implementation, designed to deliver high-quality software and support while providing the right processes, tools and services to drive successful projects and delivery.
Businesses today are continually challenged to manage risk in increasingly complex projects. As a certified member of the partner quality program, Birlasoft will be able to help SAP customers avoid escalations, maintain profits, reduce profit dilution and improve successful delivery through the program lifecycle. In addition, the program offers a quality approach for sales processes and delivery methodologies through access to enhanced SAP channel quality templates and processes. With a distinct focus on quality deliverables, the accreditation also helps partners improve the success of bids by providing a sales differentiator from other partners through quality wording and information as well as risk mitigation activities.
Commenting on the accreditation
, CEO, Birlasoft said, "I am delighted that Birlasoft has achieved this accreditation from SAP. Birlasoft is all set to create new higher benchmarks in delivering value to our clients. Our team is dedicated to delivering world-class solutions to our global top clients, and this accreditation reinforces that commitment. This accreditation reaffirms the work we do to enable effective implementation of business processes using SAP solutions and to fulfill requirements to the highest standard."
"This accreditation showcases our commitment as an SAP services partner to delivering outstanding value to our customers and to providing customers with a clear view of SAP's ability to influence the success of its program," said
, Head - Global Alliance, Birlasoft. "By using SAP quality principles, we can help ensure that our customers achieve smooth implementations as we anticipate benefits as measured against business requirements."
The annual partner quality plan and quarterly quality reviews form the basis for the global partner quality program by providing a way to monitor joint performance and measure success. Partners are required to submit an annual quality plan to showcase how they will improve quality in their own organization during the year. In addition, the quarterly quality review enables joint risk monitoring via open bilateral communication as well as identifying and preventing issues.