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inContact's Personal Connection™ Outbound Solutionuses patented technology to eliminate that awkward delay when contact center agents greet customers. With the ability to make multiple predictive proactive calls, Personal Connection removes that painful initial pause and ensures that customers feel valued. Additional important features include Intelligent Call Suppression, agent scripting, and a pacing engine algorithm to maximize efficiency and minimize abandon rates. Personal Connection empowers agents to achieve higher productivity rates, higher conversion rates, and better customer experience outcomes.
"Last year we sponsored a
Harris Interactive survey that found that U.S. consumers are open to being contacted proactively by companies, but that outdated dialing technology causes an awkward initial pause that results in hang-ups," said
Paul Jarman, CEO of inContact. "Forward-thinking companies are taking the initiative to eliminate the awkwardness, and create pleasant proactive customer service experiences. We are honored that Personal Connection
TM has been recognized by TMC as part of this important evolution in customer service."
"On behalf of both TMC and
CUSTOMER magazine, it is my pleasure to honor inContact
with a 2014 Product of the Year Award," said
Rich Tehrani, CEO, TMC. "inContact's Personal Connection
TMsolution has proven deserving of this elite status and I look forward to continued innovation from inContact
in 2014 and beyond."
CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience. Selected by the editors of
CUSTOMER magazine, award winners represent the best, most innovative Call Center, CRM and Teleservices products and solutions released in 2014. The 16
th Annual Product of the Year Award winners are published in the January/
February 2014 issue of
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit
TMC's CUSTOMER MagazineTMC's CUSTOMER magazine premiered in
September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of
CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit
http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including
M2M Evolution, Customer, and Internet Telephony.
TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit