(NYSE: CVT), a leading cloud-based enterprise event management platform, today announced that the company received its fifth consecutive International Service Excellence Award from the Customer Service Institute of America (CSIA). The company received the award in the Customer Focused Innovations category. Cvent is being honored along with other companies focused on customer service, such as Delta Airlines, Merrill Edge and Wells Fargo.
“Our team is thrilled to be recognized with such a prominent award in the customer service industry, especially for five years in a row,” said
, senior vice president of Client Services. “Assisting our clients is core to our mission. We try and make each client interaction personable, positive, and rewarding. I am delighted that my team is being recognized for their hard work and dedication year after year.”
This year Cvent was recognized for many new customer-focused innovations, including a self-service support center, two customer service teams dedicated to Cvent’s mobile offerings, onsite training workshops for new clients, a onboarding implementation program for enterprise clients and fast-growing customer-focused social media communities.
CSIA is the body delegated by the International Council of Customer Service Organizations to manage the International Service Excellence Awards. These awards are the world’s premiere customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.
“Providing an exceptional customer experience – especially in today’s competitive global economy – is essential for success, and we applaud companies like Cvent that continue to innovate and improve customer service year after year,” said Christine Churchill, CSIA executive director.
About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard.