This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

World Class Entertainment Company Selects InContact's Complete Cloud Solution To Optimize Contact Center Operations

SALT LAKE CITY, Jan. 27 , 2014 /PRNewswire/ --  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading entertainment company has selected inContact to replace a premise system with a full multichannel contact center supporting over 250 agents. To handle peak season call volumes, the company will have a flexible solution to manage sophisticated contact routing in a multichannel environment.


Stellar customer experience is of utmost importance to this new cloud customer. With the inContact Workforce Optimization Suite (WFO) as part of the complete solution, the company will have advanced tools for continuous improvement and tracking of key performance metrics.

"This world class company is replacing outdated premise software in favor of more scalable and flexible cloud technology," noted Paul Jarman, CEO of inContact. "The combination of both the contact center infrastructure and workforce optimization in the cloud helps future proof their service operations. This gives them the latest features and updates to add new capabilities and to capture performance and customer experience data."

The inContact cloud contact center platform will provide state-of-the-art ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) features including the cloud universal queue that intelligently routes voice, email, chat, social and other work items. The inContact Workforce Optimization Suite (WFO) provides quality monitoring, call recording, scorecards, workforce management and more with many interoperable components. The new inContact customer will also be using ECHO, inContact's customer feedback tool for voice, IVR and email surveys.

Additional Information

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.99 0.00%
FB $102.01 0.00%
GOOG $682.40 0.00%
TSLA $151.04 0.00%
YHOO $27.04 0.00%


Chart of I:DJI
DOW 15,973.84 +313.66 2.00%
S&P 500 1,864.78 +35.70 1.95%
NASDAQ 4,337.5120 +70.6750 1.66%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs