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Millers Mutual Group Selects Accenture To Enable Streamlined Product Development And Improved Customer Services

Accenture (NYSE:ACN) announced that Millers Mutual Group, a U.S. commercial property and casualty (P&C) insurer, has selected Accenture Duck Creek Policy and Accenture Duck Creek Billing software to streamline operational transactions and create a simplified user experience, enhancing the level of customer service for agents and customers. Accenture will upgrade the insurer’s core policy administration and billing systems as part of Millers Mutual’s continued technology modernization initiative.

Millers Mutual currently uses Accenture Duck Creek Rating and Accenture Duck Creek Templates to create and price products and for its agent internet portal. The implementation and integration of Accenture Duck Creek Policy and Billing will allow the insurer to take advantage of their current infrastructure to increase operational efficiencies and improve customer services.

“Accenture’s software has already provided our agents with the ability to quickly and effectively communicate with both the company and customers, resulting in improved customer satisfaction,” said Larry Fortin, CIO, Millers Mutual Group. “Incorporating Accenture Duck Creek Policy and Billing to our already successful platform is a key part of our long-term strategy of leveraging modern technology for overall process improvement.”

“Millers Mutual is taking a bold step forward with their technology modernization initiative by embarking on this system upgrade,” said Michael A. Jackowski, global managing director of Accenture Software for P&C Insurance. “Replacing an aging legacy rating engine is smart way for insurers to increase operational efficiencies and reduce costs. This is a terrific demonstration of how our software can be used for an incremental legacy replacement strategy that improves overall business results.”

Accenture’s award-winning policy, claims and billing software offers carriers an integrated suite of software with modules that can be implemented individually or as part of a broader migration strategy. The Accenture Duck Creek Suite of software helps insurers of all sizes to benefit from a flexible suite of property & casualty software to configure products, transact lines of business and process claims.

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