JERSEY CITY, N.J., Jan. 24, 2014 /PRNewswire/ -- Pershing LLC, a BNY Mellon company, announced today that its investor brokerage statements received the number-one ranking from DALBAR Inc. in its 16th Annual Trends and Best Practices in Investor Statements for 2013. This marks the fifth consecutive year that Pershing has placed among the top two in this category. Pershing was also once again recognized with DALBAR's prestigious "Excellent" designation, which the firm first received in 2004 and has maintained over the past eight years.
Pershing captured the highest score of the survey, with 90.50 points on a 100-point scale. This was well above the average of 81.44 points earned by the 13 financial organizations analyzed in the survey. The rankings are based on over 130 different attributes for brokerage statements and identify which firms are forward-thinking and effectively using this tool to influence positive client behavior. This year, DALBAR recognized those who made notable statement enhancements that not only improved customer service but also helped investors succeed, gave them more information, added transparency and implemented an improved design.
"Account statements are a very powerful tools advisors have for communicating with clients, and Pershing is continually working to improve the investor experience," said Lisa Dolly, chief operating officer at Pershing, "Receiving DALBAR's highest ranking and 'Excellence' designation for best practices in investor statements in the brokerage industry confirms our ongoing dedication to process improvement and enhanced solutions is creating a positive experience for our clients."
DALBAR, Inc. is the financial community's leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker-dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.