- Quick-Touch Balance Peeks: Customers will have the option of reviewing account balances without leaving the screen they are on, eliminating the need for multi-screen navigation that takes time and creates confusion.
- Remembered Preferences: The new ATMs will enable customers to set preferences that will make future visits faster and easier. When customers make a withdrawal, they will have the option of setting their “Fast Cash” option for quicker withdrawals in the future. Language selection is set one time by a customer choosing a language other than English (Chinese, Greek, Polish, Spanish, or Hangul (Korean)), and that language will appear automatically going forward. Preferences can be changed easily at any time.
- Simplified Screen Flows: Unnecessary screens, submenus and “Are You Sure?” prompts have been eliminated and intuitive shortcuts have been added. New on-page scrolling allows for faster access to more information without requiring navigation to additional screens.
- Customer Friendly Design and Tone: The design and language was revamped to be more modern and conversational.
Citibank Unveils A New, Simplified ATM Experience Across The U.S., Including A Quick-Touch Balance Peek Feature. (Photo: Business Wire)
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