This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

ModusLink Moves Contact Center Support To The Cloud With New Global Platform

ModusLink Global Solutions™ Inc. (NASDAQ: MLNK) today announced it has significantly upgraded its information technology infrastructure with a new cloud-based contact center solution. The 24x7 global platform will provide a single gateway for all inbound communication for more than 15 current client programs.

“Moving contact center support to the cloud allows us to vastly improve the amount of time it can take to implement programs for new clients and we can more quickly than ever scale up operations for existing clients who experience seasonal or launch-related spikes in call volume,” said Art Sebastiano, Chief Information Technology Officer, ModusLink. “A cloud-based platform where hardware is maintained in redundancy and independent of the physical call center location also safeguards business continuity, which is critical for our clients and helps ensure exceptional levels of customer support.”

ModusLink will maintain its existing contact centers across the globe in North America, Europe and Asia and these locations will now be centralized on a common cloud-based system that automatically determines the best available agent to handle an incoming inquiry based on language, queue time, and the customers preferred mode of contact—phone, chat or e-mail.

“A key consideration in this new deployment is the potential it offers our clients for remarkable cost savings,” said Sebastiano. “This is particularly true with many of our clients based in Europe, where with a traditional customer support system, the client owns and manages the costs associated with its incoming support phone numbers. That expenditure can typically represent as much as 20 to 30 percent of their annual telecom budget.”

In addition to offering 24-hour support, the industry-leading cloud solution provides clients with improved quality control through 100 percent real-time monitoring and allows for more data-driven operations, instantly enhancing operational efficiency.

Additional Resources

  • Download the Fact Sheet on ModusLink’s Contact Center Solution
  • Read more about ModusLink’s comprehensive approach to customer service and brand enhancement
  • Value Unchained, the blog for supply chain professionals
  • Follow us on Twitter @ModusLink and on LinkedIn

About ModusLink Global Solutions

ModusLink Global Solutions Inc. (NASDAQ: MLNK) executes comprehensive supply chain and logistics services that are designed to improve clients’ revenue, cost, sustainability and customer experience objectives. ModusLink is a trusted and integrated provider to the world’s leading companies in consumer electronics, communications, computing, medical devices, software, luxury goods and retail. The Company’s operating infrastructure annually supports more than $80 billion of its clients’ revenue and manages approximately 451 million product shipments through more than 25 sites across North America, Europe, and the Asia/Pacific region. For details on ModusLink's flexible and scalable solutions visit www.moduslink.com and www.valueunchained.com, the blog for supply chain professionals.

ModusLink Global Solutions is a trademark of ModusLink Global Solutions Inc. All other company names and products are trademarks or registered trademarks of their respective companies.



1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,279.74 +13.75 0.08%
S&P 500 2,010.40 -0.96 -0.05%
NASDAQ 4,579.7870 -13.6380 -0.30%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs