Datalink (Nasdaq: DTLK), a leading provider of data center services and solutions, today announced its selection as a VCE channel partner authorized to provide support services for
converged data center infrastructures. Vblock Systems seamlessly integrate best-in-class compute, network and storage technologies from Cisco, EMC and VMware to help organizations eliminate costly IT silos, achieve both technical and business efficiencies, and pave the way for cloud deployments.
Datalink is now authorized to provide single-call support for the entire Vblock portfolio via its
OneCallSM Support Services
program. As a result, Datalink’s Vblock customers can now call a single Datalink support number to isolate and address the root cause of trouble incidents. Datalink OneCall support engineers will assume ownership of each reported incident, conduct initial triages, resolve problems, and shepherd all incidents that must be escalated to VCE or component vendors until a resolution is reached.
With the addition of Vblock first-call support, Datalink becomes the first provider to handle problem resolution as well as design, implementation and integration for every leading converged data center infrastructure. That distinction reflects Datalink’s involvement in the unified data center movement since it began four years ago. The company has orchestrated a wide range of converged infrastructure deployments, received multiple awards for service quality from vendors such as EMC and Cisco, and has more than 50 OneCall support engineers with expertise in unified architectures as well as all individual technologies in the data center solution stack.
“This marks another important expansion of our Datalink OneCall services and again demonstrates the market demand for single-call support for today’s unified data center architectures,” said Datalink President and CEO Paul Lidsky. “As organizations migrate to these multi-vendor infrastructures to achieve agility and competitive advantage, having a single point of contact for technical support is becoming critical to ensure rapid problem resolution. Businesses prefer to get that support from the same service provider that designed and deployed the technology, and that is fueling the growth of our OneCall service.”