This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

United is the Worst Airline. Period.

NEW YORK ( TheStreet) -- Do you know how it feels to have spent hundreds of dollars to stand in line for half a day not knowing whether or not all of that time spent with aching feet and a weary head will actually result in getting on a plane?

With only Altoids for lunch, a bathroom faucet the sole source of water, and a lumpy suitcase as a pillow, the hours move slowly as the pain and indignation increase exponentially. This is what I, and thousands of other would-be passengers, were forced to endure for more than seven hours Sunday at the United Airlines (UAL - Get Report) terminal at Los Angeles International Airport. 

Weather problems at two of United's major hubs -- Chicago and Newark -- reportedly sent operations into a tailspin. Thousands of passengers were then required to "rebook" their flights as a result of missed connections, a near impossible task given such heavy volume. 

And while United no doubt faced a humdinger of a challenge, communication with customers was scant, and that's the real problem. Just tell us what's happening, United. Communicate.

But informing passengers was apparently not one of United's highest priorities on Sunday. Of the 10 booths available at the 'Additional Services' desk, just two were staffed, resulting in a line of 200 people that stretched through the terminal to the road.

While I'd spent the preceding days strengthening my capacity for patience by visiting Disneyland and Universal Studios -- this was clearly a more demanding exercise.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Submit an article to us!
SYM TRADE IT LAST %CHG
UAL $61.40 0.00%
AAPL $128.95 0.00%
FB $78.99 0.00%
GOOG $537.90 0.00%
TSLA $226.03 0.00%

Markets

DOW 18,024.06 +183.54 1.03%
S&P 500 2,108.29 +22.78 1.09%
NASDAQ 5,005.3910 +63.9670 1.29%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs