This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Health Management Solutions Company Selects InContact To Unify Multi-Location Contact Center Operations

Stocks in this article: SAAS

SALT LAKE CITY, Jan. 9, 2014 /PRNewswire/ --  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading health management solutions company has selected inContact to unify contact center operations across ten locations and 200 contact center agents. The company supports a broad spectrum of healthcare providers, payers and their patients with technology-enabled management services.


Driven by healthcare reform and value-based delivery models, companies across the industry are looking at ways to transform their management and patient care systems. This service provider was seeking a partnership with a leading contact center company to implement a flexible and scalable multi-channel solution. inContact was selected over other premise and cloud competitors, and will provide inbound, outbound voice support, chat, voicemail and additional contact channels in the future.

"We are proud to be associated with this new customer," said Paul Jarman, CEO at inContact. "They are at the forefront of a major shift in our society, and they have a strong, values-driven mission and purpose. They apply their experience and expertise in care delivery to help hundreds of clients across the United States. Ultimately they touch the lives of millions of patients and healthcare professionals."

With inContact's cloud contact center solution, the health services company will get more functionality and scalability in a unified platform that includes Automatic Call Distribution (ACD), Interactive Voice Response (IVR), an automated call-back option for callers as well as integration with the customer database. Agents will utilize inContact's cloud universal queue in a blended inbound/outbound environment with intelligent routing of incoming calls, screen pops of customer information, and automated outbound dialing. inContact meets stringent requirements for security and reliability as well as provides advanced Quality Monitoring plus voice and screen recording.

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,959.44 +154.64 0.87%
S&P 500 2,078.54 +7.89 0.38%
NASDAQ 4,781.4240 +16.0440 0.34%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs