NEW YORK, Jan. 8, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced soaring adoption of Salesforce1 as companies move to the social, mobile and connected cloud. Salesforce1 is the new social, mobile and cloud customer platform built to transform how companies sell, service and market for the Internet of Customers. In its first month, the integrated experience of the Salesforce1 Customer Platform drove a 96 percent increase in Salesforce1 mobile app active users and a 46 percent increase in active users of custom mobile apps[i]. In addition, partner apps built and optimized for the Salesforce1 Customer Platform have already doubled since its launch, and more than 250 partners have committed to delivering new Salesforce1 apps on the Salesforce1 AppExchange. Companies such as Design Within Reach, Fisher & Paykel and Valspar run their business on Salesforce1 to connect to customers in a whole new way.
Comments on the News
- "Salesforce1 is experiencing unprecedented adoption as companies unlock completely new ways to connect with their customers in today's social, mobile, cloud and connected world," said Alex Dayon, president, Applications and Platform, salesforce.com.
- "Design Within Reach is driven by the needs of our customers, and Salesforce1 enables us to build more meaningful relationships with them," said John McPhee, COO, Design Within Reach. "Design is at the center of everything we do, whether it's our products and catalogues or the technologies we use to deliver that amazing personalized customer experience. Salesforce1 gives us a single modern customer platform to run our business, enabling our designers to collaborate on ideas and our reps to delight customers from anywhere."
- "DocuSign for Salesforce1 creates new opportunities for DocuSign customers to extend the value of Salesforce by delivering apps and data in a single place where everything is connected in the context of the customer," said Keith Krach, chairman and CEO, DocuSign. "As the global standard for eSignature, DocuSign for Salesforce1 brings our powerful and easy-to-use eSignature solution to more customers globally so they can close deals faster in the cloud and in person from the convenience of their mobile device."
- "Salesforce.com's strategy is for Salesforce1 to fuel 'a golden age in enterprise apps' by acting as a platform upon which both enterprise customers and independent software vendors (ISVs) can develop and run new apps that are fully integrated into the Salesforce user experience. This heralds a new platform-as-a-service era for enterprise applications...Cloud service platforms will drive an even bigger revolution in enterprise IT as we all try to make sense of the opportunities created by tens of billions of connected devices, thousands of apps, and the customers and citizens that own and use them."—Dr. Steve Hodgkinson, Research Director IT, Ovum
New Salesforce1—The Customer Platform for the Internet of CustomersEvery day millions of new products, apps and devices are connecting to the Internet. By 2020, there will be more than 50 billion connected things—from smartphones and wearables to jet engines and ultrasound machines. And behind every product, every app and every device there is a customer. Welcome to the Internet of Customers—a revolution where companies will connect every employee, partner, product, app and device to their customer using the power of social, mobile and cloud. Customers have never been so close, and companies must be prepared to sell, service and market to them anytime, anywhere and on any device.Salesforce1 is the next generation social, mobile and cloud platform for this new connected world—the first customer platform built to transform the world's #1 sales, service and marketing apps for the Internet of Customers. Salesforce1 delivers all the speed, agility and power of Salesforce, re-engineered for the needs of today's connected business. With 10X more APIs and services, companies can also build and customize the next generation of connected apps faster than ever before using the Salesforce1 Customer Platform. By connecting and customizing everything—every app, every device, every customer data source, every experience—companies can sell, service and market to customers in a whole new way.