US Airways Flight Attendant Gives His Own Clothes to a Passenger
Last spring, on a flight from Charlotte to Philadelphia, US Airways flight attendant Michael Delano gracefully handled the problems of two passengers who encountered problems in flights. Delano, based in Phoenix, has been on the job for 30 years.
First, an elderly man, traveling by himself, soiled himself: His clothes were ruined and his seat was sullied. "Michael tenderly assisted the gentleman into the lavatory and with donated baby wipes, from a fellow passenger, helped clean up the gentleman and the seat," according to an employee publication.
"The passenger's clothes were so badly soiled that they were not suitable to wear," the story said. "Knowing blankets would not suffice; Michael then went into his own suitcase and gave the passenger his own clothing."
Meanwhile, another passenger became ill and also required Delano's assistance. "Michael continued to assist both passengers with grace and compassion, while still performing his flight attendant duties for the duration of the flight," the publication said. "What was so amazing was how Michael didn't hesitate to help in situation that was beyond undesirable."
US Airways awarded Delano a chairman's award, its highest employee honor, for his efforts.