8x8, Inc. (NASDAQ:EGHT), a provider of cloud communications and collaboration solutions, today announced that Replicon, the leading provider of cloud-based
solutions with 1.5 million users worldwide, has replaced its traditional PBX phone system and call center solution with 8x8 Virtual Office
Virtual Contact Center
More than 7,800 companies worldwide rely on Replicon’s award-winning, hassle-free time tracking and workforce management solutions. Using a single platform to track time, Replicon’s cloud-based, easy-to-implement solutions allow companies to optimize workforce productivity, reduce compliance risk, and gain insight into business operations.
With offices in the United States, Canada, United Kingdom, India and Australia and more than 450 employees, Replicon reached a point in its growth where maintaining on-premise PBX equipment no longer made sense. Global IT Director Neal Alberda determined that the company’s existing communications solution couldn’t scale and lacked the capabilities necessary to support Replicon’s global expansion. In addition to a reliable, secure, and scalable telephony solution with international service and support, Replicon needed call center and unified communications capabilities, including video conferencing to facilitate its worldwide recruitment efforts, as well as virtual phone numbers in eight countries.
“Replicon had already deployed cloud services in other parts of our organization, so we were comfortable transitioning our communications infrastructure to this technology. However, we had additional communication needs, including online meetings, video conferencing, and call center capabilities, and 8x8 was really the only provider out there that could do it all,” said Alberda. “What sealed our decision, though, were the high marks 8x8 received from one of the industry’s leading market research firms. I’m a big believer in the Gartner Magic Quadrant, and it’s an impressive achievement when a service provider makes the cut.”
Commenting on 8x8’s international service and support capabilities, Alberda added, “Replicon is a global company that requires a local presence in all of our markets. 8x8 enables this at very affordable rates and also allows us to distribute call center agents in multiple countries.” Citing recent floods in Calgary where his own office is located, Alberda also notes that the 8x8 service helps ensure business continuity because agents can work remotely when necessary.