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Xerox Survey Reveals Compliance Pressure Impacting EMortgage Initiatives

Stocks in this article: XRX

Pressure to comply with industry regulations and standards is the greatest factor impacting eMortgage and paperless initiatives, according to 88 percent of respondents in Xerox’s (NYSE:XRX) ninth annual “Path to Paperless” mortgage survey.

Survey participants represented mortgage professionals involved with loan origination, underwriting, closing, archiving, investing/funding and servicing.

With compliance demands front and center, 63 percent of respondents noted having electronic document solutions in place, compared with 55 percent in 2012, which underscores the commitment to adopting paperless technologies in the near term.

Down from 79 percent in 2012, 68 percent of respondents believe that the mortgage industry will close more than half of all loans as an eMortgage within the next seven years.

“While industry enthusiasm for eMortgages has wavered slightly, interest remains,” said Ken Marlin, vice president, general manager, Xerox Mortgage Services. “In fact, 82 percent of respondents experienced an increase in eDisclosures and 32 percent noted an increase in eClosings.”

Other challenges facing mortgage professionals and their eMortgage initiatives include:

  • Seventy-eight percent indicate that their eMortgage plans remain unaffected despite perceptions that government-sponsored enterprises (GSEs) will eventually be eliminated
  • Seventy-four percent admit that the lack of eSignatures acceptance on Housing and Urban Development (HUD) origination has hindered their paperless plans
  • Seventy-four percent said their eMortgage plans have been affected due to the limited acceptance of eNotes from the secondary market

Almost all respondents – 97 percent – said that online collaboration among internal and external participants in the mortgage loan process is a key component of making an office paperless. This includes cooperation among lenders, borrowers, closing agents, investors and servicers working together through an electronic loan folder.

Xerox’s BlitzDocs® intelligent cloud-based collaborative network helps simplify the mortgage process by integrating all of the providers in the loan process -- from origination to closing to servicing; supporting the 78 percent of respondents who said that a very important attribute of technology is that it works during the entire loan processing lifecycle.

Complete results of the Path to Paperless Survey are available online at

About Xerox

Since the invention of Xerography 75 years ago, the people of Xerox (NYSE:XRX) have helped businesses simplify the way work gets done. Today, we are the global leader in business process and document management, helping organizations of any size be more efficient so they can focus on their real business. Headquartered in Norwalk, Conn., more than 140,000 Xerox employees serve clients in 160 countries, providing business services, printing equipment and software for commercial and government organizations. Learn more at

Note: To receive RSS news feeds, visit For open commentary, industry perspectives and views visit,,,,

Xerox ®, Xerox and Design ®, and BlitzDocs ® are trademarks of Xerox in the United States and/or other countries.

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