December 16, 2013
Anite's Nemo CEM Solution provides operators with advanced customer experience monitoring
Anite, a global leader in wireless network testing technology, today announced that a leading telecommunications company in
has selected Anite's Nemo CEM Solution for monitoring the wireless network performance and services to gauge the Quality of Experience (QoE) of their subscribers.
With Nemo CEM Solution operators can easily and discreetly collect QoE data directly from their customers' smartphones and gain a better understanding of their customers' problems and expectations. Nemo CEM Solution is installed and controlled Over-the-Air on commercial phones enabling a high number of agents collecting large amounts of data. It supports all major smartphone operating systems, including Android and iOS.
Operators can identify clearly when and where problems occur and save time by identifying which issues are caused by the device and which by the network. With the solution embedded on subscribers' devices, operators can engage their customers in the quality management processes and more confidently guarantee a high quality of service.
Heikki Koivuaho, Senior Vice President - Global Sales and Marketing of
, says: "In today's competitive market, providing the best customer experience is a key challenge and the need amongst our customers for a truly end-user focused approach is increasing. We are pleased that Nemo CEM Solution has been selected by a leading operator in
for monitoring the customer experience."
Anite provides a comprehensive range of critical IT solutions to the Wireless and Travel sectors across the globe. Listed on the London Stock Exchange, Anite develops and implements software as well as provides consultancy, systems integration and managed services to ensure that our customers operate effectively and securely. By using the latest technologies to deliver quality and cost-effective solutions, Anite meets customers' specific requirements and realises tangible results for its clients.