So we kept waiting.
Three movers did finally show up at around 10:00 a.m. And after informing me that three movers would cost $139 per hour, they got started right away. The actual movers were fantastic, working quickly and efficiently as they loaded our house full of furniture. When it came time to pay, I quickly glanced over the bill and saw that I was charged for four hours of moving, one hour of transportation and a 10 percent fuel surcharge. The bill wasn't itemized, however, and I only scanned it quickly to make sure that I wasn't being charged for any additional items. And since I had originally budgeted $1,000 for movers, I wasn't shocked at all to see a grand total of $974.98.
Epic fail #1
My house was a wreck and my furniture and belongings were stacked here and there, all over the place. What I should've done was break out a calculator (or my cell phone) and added up the bill myself. But, I didn't. In a frantic and exhausted haze, I told them to charge the balance on the card I used to pay the deposit and I went about my business. But once I took a closer look at our bill later that night, I discovered that the numbers didn't add up.Our move took a little less than four hours which means that I should've been charged for five hours plus the fuel surcharge. So, $764.50. After dissecting the bills for hours, I couldn't come up with any explanation for the $974.98 they came up with. So the following Monday I called the moving company to ask for a refund. Unfortunately, they weren't having it. "Mrs. Johnson, your bill is correct. You're just adding it wrong," they kept telling me. As our conversation continued, the customer service rep became strangely hostile. When I asked for a manager, he hung up on me. I called back a few times and finally convinced them that I had been overcharged. However, they only agreed to refund about $100 and said they were keeping the rest as a "packing materials charge" that they had failed to mention beforehand.