This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

DALBAR Recognizes Genworth For Life Insurance, Annuity And Long Term Care Insurance Servicing

Stocks in this article: GNW

RICHMOND, Va., Dec. 11, 2013 /PRNewswire/ -- Yesterday DALBAR , the nation's leading financial services market research firm, announced that Genworth (NYSE: GNW) has won its 2013 annual Life & Long Term Care Insurance Service award.  In its announcement, DALBAR noted that Genworth was the only firm in the life insurance or long term care insurance industry to emerge as a leader in customer service for 2013.

Earlier this month DALBAR also cited Genworth as one of its 2013 annual Annuity Service Award winners.  The annuity award is given to companies demonstrating "consistency in delivering service at a superior level."

"This is a great honor and is a reflection of the service commitment of hundreds of dedicated Genworth associates who work every day to meet our policyholders and distribution partners' needs in a professional, empathetic and respectful way," said Elena Edwards, chief operating officer for Genworth's U.S. Life Business.

DALBAR further commented that Genworth emerged as the front runner for the third consecutive year with "proven leadership" in the following areas:

  • "When a policyholder calls Genworth for service, they are greeted with respect and a high degree of professionalism 93% of time versus the industry average of 45% of the time"
  • When policyholders don't understand the intricacies of their insurance policy, "Genworth personnel intuitively understand when it is necessary to review the details of coverage with customers and proactively offer to do this 98% of the time versus an industry at 81%"

In their announcement, DALBAR spokesperson and Managing Director Kathleen Whalen commented, "Genworth has always set themselves apart in ensuring customers understand the benefits of insurance and how it is in place to work for them.  This goes a long way in creating peace of mind and in turn, strong customer advocates."

"Genworth has long been noted for its outstanding customer service," continued Edwards, "and it is extremely gratifying when we're recognized for that commitment by a prestigious organization like DALBAR ."

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs