8x8, Inc. (NASDAQ: EGHT), a provider of cloud communications and collaboration solutions, today announced it has been selected by Merchant Warehouse, a leading innovator of payment technologies and merchant account services, to provide cloud-based business VoIP, unified communications and hosted contact center services for its 300+ worldwide employees spread across two locations in the United States and one in Belfast, Ireland. 8x8’s geographically redundant east and west coast US data centers will deliver services to Merchant Warehouse’s domestic locations while its UK data center and recently acquired Voicenet operation provide service and support to the company’s Belfast office.
A respected leader since its inception in 1998, Merchant Warehouse offers business owners a comprehensive suite of payment technologies and merchant services designed to meet any merchant need, from processing credit and debit cards for the first time, to creating an online retail presence, to implementing a holistic, future-proof payment technology that provides scalability, flexibility, and security. In early 2013, Merchant Warehouse introduced the Genius™ Customer Engagement Platform™ - a breakthrough, industry-first solution that solves the problem of how to support mobile commerce in addition to traditional cash, credit, and debit payments on the merchant countertop all from a single customer engagement device.
According to Merchant Warehouse CTO Paul Vienneau, like many fast growing companies, Merchant Warehouse had accumulated a variety of incompatible hardware and software-based communications tools over the years that were limited in functionality and became very difficult to manage.
“When I joined Merchant Warehouse less than a year ago, I knew the existing premises-based approach to our increasingly complex communications needs would have to change, especially as we grew globally,” said Vienneau. “The system in place was difficult to manage due to the number of disparate vendors, the assorted learning curves associated with each solution, the myriad of support contracts, lack of integration within the service platform and physical limitations of the individual components.” Merchant Warehouse has been using a different vendor solution for its PBX telephony, audio conferencing, web collaboration, chat, fax, and contact center needs.