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Infosys McCamish Systems Announces VPAS® Customer Service Work Desk System With Pegasystems Technology

Infosys McCamish Systems LLC, an Infosys BPO company, today announced the release of a transformational customer service platform, VPAS® Customer Service Work Desk (CSWD). VPAS®CSWD blends the flexibility and configurability of the leading Business Process Management (BPM) software from Pegasystems, with the comprehensive VPAS® Policy Administration System from Infosys McCamish to create a powerful and unique web-based customer service platform to enhance operational excellence and customer experience.

VPAS®CSWD Platform Highlights:

  • The platform offers a unique, configurable desktop with multiple communication options for service representatives. Irrespective of the insurance product, the distribution channel or the underlying Policy Administration System, it enables delivery of unsurpassed flexibility through customized display of available information
  • The platform delivers service efficiencies by linking business-critical systems under a single platform
  • Enterprises can access detailed metrics to track task performance, thereby increasing real time visibility into operations
  • The platform has the ability to leverage multiple Policy Administration Systems for end-to-end servicing of all types of Life Insurance and Annuity contracts
  • It accelerates go-to-market with customized business processes, while providing an individualized service experience to the agent and policy owner at reduced costs
  • VPAS®CSWD delivers customized workflows on a single platform, by enabling multiple options to change the system specific to each client’s needs, while retrieving data from multiple policy administration platforms
  • The platform delivers predictable business outcomes by prompting service representatives to ask the client for key information that can be customized on the basis of different policies, products and clients

Quotes:

Gordon Beckham, President and CEO, Infosys McCamish Systems:

“Infosys McCamish is firmly committed to delivering a service experience that enhances our clients’ brand in the market and impacts their business in a tangible manner. We view VPAS®CSWD as a game-changer, effectively addressing customer experience challenges faced by companies and enabling improved servicing of clients. This optimized, integrated platform underscores our industry-leading ability to on-board new clients faster, and roll out new products more rapidly.”

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