Banks Are Failing in Customer Service
New data from Carlisle & Gallagher Consulting Group in Charlotte, N.C., show that one in three banking customers had a problem with their banks that was not resolved. In addition, 65% of banking consumers say their bank does not measure up with non-banking companies in terms of customer service.
In a separate study from the Temkin Group, grocery stores, fast food outlets and overnight parcel services earned the highest scores for customer service across major industries; banks were nowhere near the top here, either.
The Carlisle & Gallagher study cites Zappos and Amazon, Apple and Disney as the best companies for customer service in the U.S.
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