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Photo Release -- Technology Failures Plague Global Businesses, Costing Billions In Missed Opportunities And Lost Productivity

DETROIT, Dec. 10, 2013 (GLOBE NEWSWIRE) -- Global businesses of all sizes face pervasive technology failures, with more than half registering a significant technology failure within the past year and 81 percent indicating they had the same fiasco occur multiple times, a Compuware Corporation (Nasdaq:CPWR) survey found. The major survey conducted on behalf of the technology performance company measured the frequency and severity of technology failures and the financial impact those failures have on the business.
Intellitrends Survey

A photo accompanying this release is available at

In another primary finding, the survey by Intellitrends revealed that most organizations are unable to measure and quantify the business impact of their poorly performing technology.

Of the more than 300 global executives surveyed:
  • Forty-eight percent said they experience tech-performance issues daily.
  • Three of four reported that the frequency of failures is increasing or staying the same.
  • Fifty-one percent have recorded a major tech failure within the past 4-12 months.
  • Four of five (81%) indicated the same major tech failure has occurred multiple times.
  • Only one-third regularly collects data and quantifies the impact of failures.

"At a time when technology permeates the operational fabric of every business, technology performance becomes a key competitive differentiator," said Compuware CEO Bob Paul. "Properly functioning technology can lead to expanded market shares, improved margins and increased revenues. Corporate leaders must understand the impact of technology on their businesses and take technology performance as seriously as they take other business-critical areas of their operations."

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