This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Direct Marketing Leader Selects InContact To Improve Sales And Customer Experience Capabilities

SALT LAKE CITY, Dec. 9, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Included amongst the 2013 Inc. 500|5000 list of the nation's fastest-growing private companies, the company provides business-to-consumer direct response marketing services.  The company was looking to upgrade from their previous cloud solution because of concerns about reliability and ongoing dependency on external IT services. They needed a cloud contact center solution that guarantees platform stability and is easy to manage and maintain.

By transitioning to the efficiency and stability of inContact's cloud contact center platform, the company's sales and customer service operations can be more self-sufficient while also reducing the time and costs of downtime. All-in-one cloud connectivity helps streamline campaign management which includes thousands of toll-free numbers with an integrated telephony solution that unifies the company's end-to-end call center operations. The implementation is poised to deliver improvements across the agent and customer experience, and is empowering the organization to focus its efforts on improving operational processes.

"The agility of the cloud provides truly unified connectivity between software, infrastructure, and telephony," said Paul Jarman, CEO at inContact. "The inContact solution allows businesses to make changes to their services and offerings on the fly, reduces the dependence on outside services, and provides the freedom to make system-wide changes as desired. With a published uptime guarantee, inContact's speed and agility ensures a seamless and uninterrupted experience that delivers superior customer service."

inContact will incorporate cloud Automatic Call Distribution (ACD) with skills-based routing and Interactive Voice Response (IVR) services, and will include full integration with Gryphon Networks' real-time, Do-Not-Call (DNC) compliance solution for comprehensive compliance with federal and state calling restrictions.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,080.14 +21.45 0.12%
S&P 500 2,117.69 +4.76 0.23%
NASDAQ 5,092.0850 +36.0220 0.71%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs