SALT LAKE CITY
Dec. 9, 2013
(NASDAQ: SAAS), the leading provider of
cloud contact center software
and contact center agent optimization tools, today announced that a leading provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.
Included amongst the 2013 Inc. 500|5000 list of the nation's fastest-growing private companies, the company provides business-to-consumer direct response marketing services. The company was looking to upgrade from their previous cloud solution because of concerns about reliability and ongoing dependency on external IT services. They needed a cloud contact center solution that guarantees platform stability and is easy to manage and maintain.
By transitioning to the efficiency and stability of inContact's cloud contact center platform, the company's sales and customer service operations can be more self-sufficient while also reducing the time and costs of downtime. All-in-one cloud connectivity helps streamline campaign management which includes thousands of toll-free numbers with an integrated telephony solution that unifies the company's end-to-end call center operations. The implementation is poised to deliver improvements across the agent and customer experience, and is empowering the organization to focus its efforts on improving operational processes.
"The agility of the cloud provides truly unified connectivity between software, infrastructure, and telephony," said
, CEO at inContact. "The inContact solution allows businesses to make changes to their services and offerings on the fly, reduces the dependence on outside services, and provides the freedom to make system-wide changes as desired. With a published uptime guarantee, inContact's speed and agility ensures a seamless and uninterrupted experience that delivers superior customer service."
inContact will incorporate cloud Automatic Call Distribution (ACD) with skills-based routing and Interactive Voice Response (IVR) services, and will include full integration with Gryphon Networks' real-time, Do-Not-Call (DNC) compliance solution for comprehensive compliance with federal and state calling restrictions.