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Increased regulatory burdens, a challenged refinance market and increased competition from independent mortgage shops require adapting to change swiftly. Many of today’s back-office systems and management processes, however, do not support the pending reality. Verint’s Craig Seebach, vice president, back-office workforce optimization, Bryan Yurcan, associate editor for
Bank Systems & Technology, and Bob Grasing, president with The Nolan Company, will present “Step Up Your Game in Loan Operations in 2014” at 1 p.m. ET on December 10. The discussion will explore how an enterprise workforce management approach can help better align resources to demands, quickly shift resources from one area to another, and how to process more customer transactions with fewer resources.
Managing the Member Experience in the Wake of the Affordable Care ActDecember 12; Verint Webcast
Healthcare reform and the Affordable Care Act (ACA) have created significant new opportunities and challenges for healthcare insurers, reinforcing the need for a unified approach to understanding the member experience and needs, and to obtaining Actionable Intelligence
® for better long-term decision-making. Verint’s Dan Brown, vice president, marketing operations, and Brian Strachman, solutions marketing manager, will present “Managing the Member Experience in the Wake of the Affordable Care Act” at 1 p.m. ET on December 12. Attendees will learn ways to help address the emerging member experience challenges and gain best practices for managing that experience in today’s complex environment. Balancing member needs and operational efficiency can help organizations drive member loyalty and compliance through continuous performance improvement.
About Verint Enterprise Intelligence Solutions
® Enterprise Intelligence Solutions
™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360
® Workforce Optimization
™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
® (NASDAQ: VRNT) is a global leader in Actionable Intelligence
® solutions. Its portfolio of Enterprise Intelligence Solutions
™ and Security Intelligence Solutions
™ helps organizations Make Big Data Actionable
™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.