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AAA Carolinas Leverages Ultimate Software’s Person-Centric HCM Technology To Unify Information And Processes

Ultimate Software (Nasdaq: ULTI), a leading cloud provider of people management solutions, announced today that AAA Carolinas, a member of the AAA family of motor clubs that span North America, is benefiting from Ultimate’s unified approach to human capital management (HCM), person-centric technology, and responsive customer service.

AAA Carolinas, headquartered in Charlotte, NC, is one of the largest and fastest-growing AAA clubs in the U.S., with over 1,400 employees serving its members in North and South Carolina. Before UltiPro, AAA Carolinas had used several systems for its HR and payroll operations, so employees, managers, and administrators had to manage multiple logins and navigate different systems. The systems were often out of sync, creating frustrations and reporting issues. To address these challenges, AAA Carolinas has been leveraging Ultimate’s UltiPro as its one system of record for HCM.

Multiple Systems Waste Time

“Having multiple systems is a time waster. Our first priority is helping our customers, and having to manage a variety of systems could divert us from this goal. With UltiPro as our one system of record for HCM, we have simplified our work so we can focus on what’s really important to our business,” said Lori Diggs, human resource project analyst at AAA Carolinas. “I’ve never worked with an HCM solution where the information was so easily accessible. Managers now can go to one place to handle everything that is related to their talent.”

Delivered with cloud technology, UltiPro provides customers like AAA Carolinas with an end-to-end suite of HCM functionality, including recruitment, onboarding, payroll, benefits, performance management, and more. Plus, employees, managers and executives have immediate, 24-7 access to information as well as a range of strategic HCM tools that are both easy to access and easy to use.

“The time savings that has resulted from using a single solution for end-to-end HCM has been immense, especially for our HR teams when delivering business intelligence and workforce analytics to our executives and managers. For example, I have shaved approximately five to six hours of my time each month on talent management reporting,” said Diggs. “We have also seen significant improvements in our recruiting processes—managers have reported they have access to a higher quality talent pool. Even better is that our teams can easily access any data or changes throughout UltiPro with a click of button, like salary changes, performance reviews, onboarding, compliance-related items, and more—all without having to navigate through multiple systems.”

Different Skill Sets, One Solution

UltiPro provides AAA Carolinas’ people with easy-to-use technology that supports its employee-centric culture. Employees can quickly view and update their information with user-friendly web capabilities via a centralized, 24-7 gateway. For example, employees are easily accessing UltiPro to develop performance goals; stay current with training; check past reviews, personal information, or compensation details; or review or modify direct deposit and W-4 information.

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