ServiceSource® (NASDAQ:SREV), the global leader in recurring revenue management, today announced changes to its global sales and customer leadership structure to ensure ongoing customer success across its product and managed services portfolio. The customer success and outside sales organizations will be consolidated into one organization, led by Jay Ackerman. Tom Bonos will be promoted to run the outside sales team, reporting to Ackerman and serving on the company’s senior leadership team. As part of today’s announcement, John Boucher is resigning from his role as Executive Vice President of Sales and will assist in the transition to the new organizational structure, effective January 1, 2014.
“As ServiceSource enters a new period of growth, we need to speak with one consistent voice to existing, new and prospective customers,” said Mike Smerklo, Chairman and CEO of ServiceSource. “This new structure will take our sales and customer success organizations to the next level, ensuring that we not only scale to meet the needs of our Renew OnDemand and managed services customers, but drive a closed-loop view of the customer. I want to congratulate Jay Ackerman and Tom Bonos on their new leadership roles and thank John for his service.”
Jay Ackerman joined ServiceSource in 2005 as its EVP of Customer Success. Since January 2011, Jay has served as ServiceSource’s Chief Renewals Officer and EVP of Customer Success. With a deep knowledge about customer delivery requirements, Tom Bonos joined ServiceSource in December, 2011 and currently serves as the company’s Senior Vice President of Global Sales Execution and Solution Design. In his new role as Executive Vice President of Sales, Bonos brings more than fifteen years experience and a strong history of building and leading direct and indirect sales teams, including sales leadership positions at SAP and Oracle.
“I’m excited to lead the combined customer success and sales organization,” said Jay Ackerman. “With today’s announcement, ServiceSource is aligned to deploy the right resources that address our customers’ unique recurring revenue requirements throughout the entire customer lifecycle.”
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