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TheStreet Open House

Mitel Customer TUI Service AG Wins European Call Centre Award For Innovative Travel And Hospitality Customer Care Solution

OTTAWA, Ontario, Dec. 2, 2013 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW) customer TUI Service AG together with buw Unternehmensgruppe, has won the 2013 European Call Centre Award in the travel and hospitality category. Built on MiContactCenter and MiVoice solutions from Mitel, TUI Service AG won the award for its high touch "Mein Service" solution.

TUI Service AG provides customer service for TUI Germany, TUI Austria, TUI Switzerland and TUI Poland and works with Baleares Vision from Spain and the Dominican Republic for services through the rest of the world. Baleares Vision specializes on Mitel MiContactCenter solutions.

"Travelers are by definition highly mobile and often need information quickly to facilitate their journey. 'Mein Service' aims to put essential information at the fingertips of our customers to ease the stress and complications of travel," said Boris Palluch Project Manager Business Development, TUI Service AG. "Winning the European Call Centre Award further validates our focus on helping our customers."

A highly responsive guest care solution, "Mein Service" allows TUI customers to connect quickly with service representatives at the holiday destination for practical information about travel destinations and to answer queries via their media of choice, including phone, SMS and IM text messaging and email. The 24/7 guest service provides an application-based solution for travelers on the go with support for all major mobile devices.

"Mein Service" is built on Mitel's MiContactCenter and MiVoice solutions, supporting 100 agents across 15 countries. The main contact center is based in Majorca, Spain with connections to TUI headquarters in Hannover, Germany. In addition to providing mobile solutions to TUI guests, the flexible contact center enables remote agents to provide support from virtually any location.

"Mein Service" is currently deployed in the most popular travel destinations for Germany, including Egypt, Greece, Bulgaria, U.A.E., Turkey, Portugal, Kenia, Mauritius, Cuba, Dominican Republic, Italy, Spain, Germany, Mexico, Croatia, Cabo Verde, Cyprus and Thailand.

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