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Miller Heiman Names Donna Walker As Managing Director For Impact Learning Systems Center Of Excellence

RENO, Nev ., Nov. 25, 2013 /PRNewswire/ -- Miller Heiman, the leader in global sales performance, announced today new leadership for its Center of Excellence recognized as the authority in customer service, technical support and telesales training. Donna Walker will lead this solution portfolio – with Impact Learning Systems, a division of Miller Heiman, as its keystone.



Walker will assume the sales leadership and operational responsibilities for guiding the development and delivery of customer service, telephone sales and field service training and consulting. Walker brings vast knowledge and expertise to this role with more than 20 years of business experience and a strong track record of performance. During her career, she has led projects with several organizations to develop and implement their strategy for building and running effective inside-sales organizations.

"I'm honored to lead this incredible team," says Walker. "They have produced such great results over the years—I'm inspired and excited to begin a new journey with Impact."

Click here to read about Impact Learning Systems' training model.

"We are thrilled Donna is leading this business that represents a significant growth opportunity for the Miller Heiman organization," says Leigh Hooker, Chief Operations Officer of Miller Heiman, Inc. "Donna's extended experience in the industry makes her the ideal candidate for this role."

About Impact Learn­ing Sys­tems Impact Learn­ing Sys­tems is the indus­try leader in skills-based cus­tomer ser­vice, tele­phone sales, and field-service train­ing. Impact's pro­grams teach essen­tial com­mu­ni­ca­tion skills while build­ing team spirit and a pos­i­tive work envi­ron­ment. Com­pa­nies using Impact's pro­grams report mea­sur­able increases in sales and cus­tomer sat­is­fac­tion along with reduced time to res­o­lu­tion, call esca­la­tions, and oper­a­tional costs. For more infor­ma­tion, visit

About Miller Heiman: The Sales Performance CompanyMiller Heiman is the proven leader in sales performance, bringing game-changing insight to sales leaders worldwide for more than 35 years.  For more information, visit


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