Nov. 21, 2013
/PRNewswire/ -- BBVA Compass won the 2013 Best in Mobile Functionality Award in Javelin Strategy & Research's sixth annual Mobile Banking Financial Institution Scorecard, which was released Thursday.
The recognition is the latest endorsement of the bank's mobile banking offerings as one of the most comprehensive available today. Earlier this year,
American Banker listed the bank's app
among the top 10 in the market based on its features, design and ease of use.
"This award speaks to the ease and simplicity that we strive to bring our customers, allowing them to do business with us anywhere, anytime," said BBVA Compass Chairman and CEO
. "It represents our significant momentum in the mobile space and underscores the premium we put on innovation across our bank."
Javelin's scorecard compares the top 25 U.S. retail financial institutions across six critical areas: mobile banking functionality, mobile banking accessibility, mobile banking tablet ratings, mobile banking smartphone ratings, text banking and alert platforms. The independent research firm lauded BBVA Compass for its wide range of features in money movement and advanced capability categories, such as mobile photo bill pay, adding bill-pay payees, and the ability to enroll in mobile banking using only a mobile device.
"Mobile banking services continue to be a hotly contested service to attract customers," said
, executive vice president and research director of mobile at Javelin Strategy & Research. "Only 4 percent of all financial institutions Javelin interviewed were offering the ability to enroll in mobile banking using a mobile device. BBVA Compass saw a missed opportunity and began to offer this feature to meet consumers' increasing expectations of an omnichannel approach."
, director of Self-Service Channels for BBVA Compass, said the bank expects similar recognition from industry experts and customers in 2014 as it nears completion on a variety of mobile solutions, including electronic payments, international wire transfers and CD openings. "We are creating a sophisticated platform of comprehensive digital banking solutions," Carriles said.
Javelin's study showed strong growth in mobile banking adoption in 2013 as financial institutions bolstered their offerings and consumers continued to migrate to digital channels. A copy of Javelin's complete Mobile Banking Scorecard can be found at
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