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Customer Care Systems: Worldwide Forecast 2013-2017

Figure 7: Customer care system revenue by region, worldwide, 2012–2017

Figure 8: Customer interaction system revenue, worldwide, 2012–2017

Figure 9: Customer interaction system revenue by region, worldwide, 2012–2017

Figure 10: Customer interaction system revenue by telecoms service, worldwide, 2012–2017

Figure 11: CRM system revenue, worldwide, 2012–2017

Figure 12: CRM system revenue by region, worldwide, 2012–2017

Figure 13: CRM system revenue by telecoms service, worldwide, 2012–2017

Figure 14: Subscriber management system revenue, worldwide, 2012–2017

Figure 15: Subscriber management system revenue by region, worldwide, 2012–2017

Figure 16: Subscriber management system revenue by telecoms service, worldwide, 2012–2017

Figure 17: Device management system revenue, worldwide, 2012–2017

Figure 18: Device management system revenue by region, worldwide, 2012–2017

Figure 19a–c: Customer care system market drivers

Figure 20a–c: Customer care system market inhibitors

Figure 21: Customer care features' position on the innovation adoption curve, worldwide, 2012

Figure 22: Telecoms software market segments

Figure 23: Regional breakdown used in this report

Figure 24: Definitions of customer care and its sub-segments

Figure 25: Key functions of a customer interaction system

Figure 26: Key functions of a CRM system

Figure 27: Key functions of a subscriber management system

Figure 28: Key functions of a mobile device management system

Figure 29: Modern customer care information flow

Figure 30: Customer care service sector definitions

Figure 31: Customer care revenue type definitions

Figure 32: Key factors influencing forecast assumptions

Figure 33: Mapping of key business drivers and market characteristics according to business environment, and operational and software strategies

To order this report: Customer care systems: worldwide forecast 2013–2017 http://www.reportlinker.com/p01862688/Customer-care-systems-worldwide-forecast-2013–2017.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

__________________________Contact Clare: clare@reportlinker.comUS: (339)-368-6001Intl: +1 339-368-6001

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Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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