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Customer Care Systems: Worldwide Forecast 2013-2017

20.Spending growth will be lowest in EMEA and highest in the emerging markets of APAC and LATAM

21.Mobile dominates the CRM sub-segment, but residential broadband will grow robustly to represent a quarter of the market by 2017

22.The market for subscriber management software will grow at a higher rate than the billing market

23.North America will narrowly remain the largest region for subscriber management by revenue in 2017

24.Mobile services will continue to account for most of the revenue from subscriber management systems

25.Device management will maintain slow but steady growth

26.North America and EMEA dominate the mobile device management market, but revenue will increase slowly because of smartphones

27.Market drivers and inhibitors

28.Market drivers and inhibitors29.Customer care system market drivers [1]30.Customer care system market drivers [2]31.Customer care system market drivers [3]32.Customer care system market inhibitors [1]33.Customer care system market inhibitors [2]

34.Business environment

35.The business environment in 2013

36.Regional outlook for 2013

37.Customer care innovation adoption curve

38.Market definition

39.Telecoms software market segmentation40.Definition of geographical regions41.Customer care sub-segment definitions42.Customer interaction43.Customer relationship management (CRM)44.Subscriber management45.Device management46.Modern customer care deployment architecture47.Customer care service sector and revenue type definitions48.Our comprehensive forecast model is supported by a sound knowledge of markets49.Key business drivers and market characteristics and how they map to different operational and software strategies

50.About the authors and Analysys Mason

51.About the authors

52.About Analysys Mason

53.Research from Analysys Mason

54.Consulting from Analysys Mason

List of figures

Figure 1: Customer care product innovations and market influencers by sub-segment

Figure 2: Customer care revenue 2012 and CAGR 2012–2017, by region

Figure 3: Customer care revenue 2012 and CAGR 2012–2017, by sub-segment

Figure 4: Customer care system revenue, worldwide, 2012–2017

Figure 5: Customer care system revenue by sub-segment, worldwide, 2012–2017

Figure 6: Customer care system revenue by telecoms service, worldwide, 2012–2017

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