This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Customer Care Systems: Worldwide Forecast 2013-2017

20.Spending growth will be lowest in EMEA and highest in the emerging markets of APAC and LATAM

21.Mobile dominates the CRM sub-segment, but residential broadband will grow robustly to represent a quarter of the market by 2017

22.The market for subscriber management software will grow at a higher rate than the billing market

23.North America will narrowly remain the largest region for subscriber management by revenue in 2017

24.Mobile services will continue to account for most of the revenue from subscriber management systems

25.Device management will maintain slow but steady growth

26.North America and EMEA dominate the mobile device management market, but revenue will increase slowly because of smartphones

27.Market drivers and inhibitors

28.Market drivers and inhibitors29.Customer care system market drivers [1]30.Customer care system market drivers [2]31.Customer care system market drivers [3]32.Customer care system market inhibitors [1]33.Customer care system market inhibitors [2]

34.Business environment

35.The business environment in 2013

36.Regional outlook for 2013

37.Customer care innovation adoption curve

38.Market definition

39.Telecoms software market segmentation40.Definition of geographical regions41.Customer care sub-segment definitions42.Customer interaction43.Customer relationship management (CRM)44.Subscriber management45.Device management46.Modern customer care deployment architecture47.Customer care service sector and revenue type definitions48.Our comprehensive forecast model is supported by a sound knowledge of markets49.Key business drivers and market characteristics and how they map to different operational and software strategies

50.About the authors and Analysys Mason

51.About the authors

52.About Analysys Mason

53.Research from Analysys Mason

54.Consulting from Analysys Mason

List of figures

Figure 1: Customer care product innovations and market influencers by sub-segment

Figure 2: Customer care revenue 2012 and CAGR 2012–2017, by region

Figure 3: Customer care revenue 2012 and CAGR 2012–2017, by sub-segment

Figure 4: Customer care system revenue, worldwide, 2012–2017

Figure 5: Customer care system revenue by sub-segment, worldwide, 2012–2017

Figure 6: Customer care system revenue by telecoms service, worldwide, 2012–2017

3 of 4

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs