Customer Care Systems: Worldwide Forecast 2013-2017
20.Spending growth will be lowest in EMEA and highest in the emerging markets of APAC and LATAM
21.Mobile dominates the CRM sub-segment, but residential broadband will grow robustly to represent a quarter of the market by 2017
22.The market for subscriber management software will grow at a higher rate than the billing market
23.North America will narrowly remain the largest region for subscriber management by revenue in 201724.Mobile services will continue to account for most of the revenue from subscriber management systems 25.Device management will maintain slow but steady growth 26.North America and EMEA dominate the mobile device management market, but revenue will increase slowly because of smartphones 27.Market drivers and inhibitors 28.Market drivers and inhibitors29.Customer care system market drivers 30.Customer care system market drivers 31.Customer care system market drivers 32.Customer care system market inhibitors 33.Customer care system market inhibitors  34.Business environment 35.The business environment in 2013 36.Regional outlook for 2013 37.Customer care innovation adoption curve 38.Market definition 39.Telecoms software market segmentation40.Definition of geographical regions41.Customer care sub-segment definitions42.Customer interaction43.Customer relationship management (CRM)44.Subscriber management45.Device management46.Modern customer care deployment architecture47.Customer care service sector and revenue type definitions48.Our comprehensive forecast model is supported by a sound knowledge of markets49.Key business drivers and market characteristics and how they map to different operational and software strategies 50.About the authors and Analysys Mason 51.About the authors 52.About Analysys Mason 53.Research from Analysys Mason 54.Consulting from Analysys Mason List of figures
Figure 1: Customer care product innovations and market influencers by sub-segmentFigure 2: Customer care revenue 2012 and CAGR 2012–2017, by region Figure 3: Customer care revenue 2012 and CAGR 2012–2017, by sub-segment Figure 4: Customer care system revenue, worldwide, 2012–2017 Figure 5: Customer care system revenue by sub-segment, worldwide, 2012–2017 Figure 6: Customer care system revenue by telecoms service, worldwide, 2012–2017
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