BLUE BELL, Pa.
Nov. 20, 2013
(NYSE: UIS) today announced
an advanced user interface and service orchestration center for
Unisys' IT service management (ITSM) solution
as well as other commonly used ITSM systems.
Accessible from multiple device types, Unisys VantagePoint can help organizations improve productivity significantly. It gives workers a single view of IT services available to them and simplifies the ordering process. VantagePoint also delivers enterprise-wide data relevant to specific roles in an organization, enabling IT operations and business unit owners to see the business impact of delivered services in near real-time and make more informed decisions.
"IT and business leaders are awash in data but often lack practical, personalized information needed to help them do their jobs," said
, vice president, solution portfolio management, Unisys Global Managed Services. "Unisys VantagePoint provides an integrated, customized view of information relevant to them and their roles. Through the use of advanced analytics capabilities, we transform data into truly useful information for making informed business decisions and minimizing the adverse business impact of service events on the organization."
Moving From Dashboards to Service Views
Managers of enterprise applications and services increasingly rely on dashboards to learn the status of nearly everything relevant to their jobs, from performance and service-level agreements (SLAs) to remediation of service outages.
However, those dashboards typically capture data only from one system or technology provider and the information isn't always tailored to their specific requirements. As a result, managers and front-line personnel lack a full, unified view of data available to them, hampering their ability to make informed decisions quickly.
Unisys VantagePoint uses advanced analytics and a visual presentation layer to aggregate information from multiple sources and delivers it in a personalized way to users in a unified view, via a tile-based graphical interface.