This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

TELUS Strengthens Its Industry-leading Customer Service With Implementation Of CRTC Wireless Code Of Conduct

TELUS' Customers First approach sets the standard for wireless service in Canada

TORONTO, Nov. 18, 2013 /CNW/ - TELUS, the Canadian wireless industry's leader in coast-to-coast customer service, today reported that by the end of November it will have implemented all necessary requirements of the CRTC's Wireless Code of Conduct. The Code, which comes into effect on December 2, 2013, establishes a common set of rights for all wireless consumers in Canada. TELUS supports the Code, and in fact has been the leader in adopting many of these customer-friendly provisions long before the Code was drafted.

"By listening to our customers and using their feedback to make substantive changes, TELUS has earned the best national customer loyalty in our industry by far," said David Fuller, TELUS Chief Marketing Officer. "With our postpaid wireless churn falling below one per cent last quarter, and a 27 per cent year-over-year decline in customer complaints according to the most recent CCTS report, TELUS is clearly leading the way in delivering a differentiated customer experience. We are very proud to have pioneered many of the Code's central ideas and we remain committed to finding new ways to ensure we continue to put customers first."

Customer-friendly initiatives introduced by TELUS as part of its Customers First approach include:
  • November 2009 : Elimination of extra fees for system access and carrier 911 services on all our Clear and Simple rate plans
  • May 2010 : Anytime Upgrades removing unfair cancellation fees in favour of a simple Device Balance
  • June 2010 : Notifications for data usage in Canada and while roaming abroad to help avoid bill shock
  • February 2011 : Easy and inexpensive device unlocking after 90 days
  • April 2012 : Clear, simple and plain language Service Terms.
  • October 2012 : Elimination of device activation fees for new and renewing customers

To fully align with the Wireless Code of Conduct, TELUS has made several modifications to its policies and procedures. For example, by the end of November, TELUS will have implemented domestic and international data blocks and notifications at $50 and $100 respectively to help customers control their data usage and complement our industry leading notifications capability.

Earlier this summer, TELUS was the first Canadian carrier to introduce new Code-compliant two-year pricing plans. These plans offer data sharing, unlimited nationwide talk and text and enable customers to upgrade to a new device after two years instead of three.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.79 0.10%
FB $102.42 0.50%
GOOG $684.84 0.25%
TSLA $149.49 -0.65%
YHOO $27.16 1.50%


Chart of I:DJI
DOW 15,890.12 +229.94 1.47%
S&P 500 1,854.93 +25.85 1.41%
NASDAQ 4,315.1150 +48.2780 1.13%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs