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Sprint Brings Captioned Telephone (CapTel) Service To Delawareans With Hearing Loss

Stocks in this article: S

Sprint (NYSE: S) today announced that captioned telephone (CapTel) service is now available to the residents of Delaware. Seniors or other individuals who are hard of hearing can now choose to "see what is being said" during phone calls and not miss a word of the conversation.

“Sprint is pleased to introduce CapTel to the state of Delaware. The service makes it possible for seniors and others who may have hearing loss to reconnect with family and friends,” said Mike Ellis, Director of Sprint Relay.

He added, “We have been honored to work with the Delaware Office of the Deaf and Hard of Hearing, the Delaware TRS (Telecommunications Relay Services) Advisory Committee and the Division of Vocational Rehabilitation on this historic effort.”

The CapTel service connects someone with hearing loss to a caller through a specially-trained operator who uses enhanced voice recognition technology to provide captions during the call. The CapTel user simply reads what is being said much like closed captions on television. The service itself is provided at no charge to the CapTel user and is 100% confidential.

“The Delaware TRS Advisory Committee members have worked diligently to get legislation passed for the CapTel service. We are very proud to be able to offer it to those who have a hearing loss and enable their conversations,” said Jim Cole, Chairperson of the Delaware TRS Advisory Committee.

The CapTel service requires both a specialized telephone and an analog telephone line. Delaware citizens may qualify to receive it for free through a State program administered by the Delaware Office of the Deaf and Hard of Hearing (DODHH). Up to 10 new users are accepted per month on a first-come, first-serve basis. Please see http://dvr.delawareworks.com/dodhh.php for application information.

“The Delaware Office for the Deaf and Hard of Hearing thanks Sprint Relay for their partnership in making CapTel services available in Delaware. We are excited that the service is now available here. Individuals with hearing loss will benefit, and the DODHH is proud to have a role in administering the program,” said Loretta Sarro, Public Information Officer, The Delaware Office for the Deaf and Hard of Hearing.

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