Verint® Systems Inc. (NASDAQ: VRNT) today announced that its Impact 360 ® Workforce Management ™ software has been named a winner of the “Padrão Multichannel Quality Relationship Award” by Grupo Padrão. Receiving the honor in September 2013, Verint was recognized in the product of the year for workforce management category.
Now in its third year, the Quality Standard Multichannel Relationship awards are considered a benchmark in the industry, recognizing professionals and businesses focused on driving best practices for building and sustaining customer relationships in Brazil. All nominees were evaluated by E-Consulting, an organization that specializes in studying the science behind customer relationships. Winners were selected based on rigorous evaluation criteria, and honorees were cited as the organizations that best relate to their customers and consumers.
“We’re delighted to receive this prestigious recognition from Grupo Padrão,” comments Diego Gomez, vice president, Latin America and Caribbean, Verint. “This win not only underscores Verint’s commitment to creating innovative solutions for companies in customer service across the region, but also reinforces our leadership in the enterprise workforce optimization market.”
About Verint Enterprise Intelligence SolutionsVerint ® Enterprise Intelligence Solutions ™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360 ® Workforce Optimization ™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue. About Verint Systems Verint ® (NASDAQ: VRNT) is a global leader in Actionable Intelligence ® solutions. Its portfolio of Enterprise Intelligence Solutions ™ and Security Intelligence Solutions ™ helps organizations Make Big Data Actionable ™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.