Nov. 11, 2013
Lionbridge Technologies, Inc.
(Nasdaq: LIOX) today announced "
The Complete Guide to Business Process Crowdsourcing: Changing the Way Work Gets Done
," an e-book detailing a new evolution in outsourced labor models. Developed by
Lionbridge's Business Process Crowdsourcing
(BPC) practice, the e-book highlights the advantages of crowdsourced solutions over traditional Business Process Outsourcing (BPO) models to tackle complex business demands with increased speed, efficiency, scalability and flexibility. To help differentiate BPC from less sophisticated crowdsourcing variations, the e-book includes real-world case studies and a comprehensive checklist of what to look for when considering BPC providers. The e-book is available as a free download
"BPC is a winning proposition for businesses while giving crowd professionals infinite flexibility to choose when, where and how they work," said
, Senior Vice President, Global Enterprise Crowdsourcing at Lionbridge. "We've managed more than 100,000 professional crowd workers in over 100 countries for over ten years. We understand the applications best suited for crowdsourcing and the challenges and opportunities of leveraging a pre-qualified, professional crowd to deliver optimal flexibility and scale. Enterprises will benefit from the lessons outlined in this new e-book."
On the spectrum of available outsourcing models, BPC is a hybrid approach which sits between crowdsourcing and traditional BPO to provide benefits that neither model alone can offer. BPC includes the positive qualities of crowdsourcing — like speed and flexibility — and maintains governance, service level agreements (SLAs) and other enterprise features typically found with traditional outsourcing solutions.
A pioneer in BPC with over ten years of experience managing enterprise-level crowd projects, Lionbridge breaks down complex business processes to their core tasks to create a cloud-based workflow which is executed by highly educated, pre-screened workers. This virtual workforce completes projects through a secure, proprietary cloud platform where sensitive information is removed from context to allow seamless task workflow without compromising confidentiality and a task-based measurement system ensures quality-controlled outcomes are delivered as expected. Because businesses only pay for work which is delivered, projects are completed more efficiently while eliminating the wasteful downtime associated with standard FTE and traditional outsourcing solutions.