This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Eight Years In A Row Informatica Achieves Top Marks For Customer Loyalty For Data Integration

Stocks in this article: INFA

Redwood City, Calif., Nov. 6, 2013 (GLOBE NEWSWIRE) -- Informatica Corporation (Nasdaq:INFA), the world's number one independent provider of data integration software, today announced that for the eighth consecutive year, it has achieved top marks in customer loyalty in the 2013 Data Integration Customer Satisfaction survey conducted by independent research firm TNS, a global leader in insight and information.

According to the survey, Informatica led the competitive field in total performance, including achieving the most favorable scores for overall quality of products, product reliability and meeting customer needs for support, professional services and education/training. 

Additional survey findings include:

·         90 percent of Informatica customers are likely to spend at the same or higher levels in 2013, a significant increase from the 88 percent reported in 2012.

·         Repurchase intentions of Informatica solutions remains strong at 93 percent.

Each year, TNS surveys customers of vendors offering data integration products. The survey measures the relevance of numerous categories of customer satisfaction such as product quality, customer support, and professional services to determine how vendors perform in each area. Customers are asked to share views and perceptions of all the vendors across a range of attributes and measures.

Customers are polled on:

  • Intent to repurchase
  • Serving as a positive reference
  • Purchase intentions at the same or higher level

These measures above are combined to present a ProCLI (Customer Loyalty Index), or the loyalty score, which measures customer engagement.

Informatica Customer Engagement Milestones

·         New Proactive Value Added Services and other support advances in 2013 further accelerate customer time-to-value, reduce cost-of-ownership and help ensure ongoing project success. Recently introduced support components include target resolution times, project milestone support, remote health check, installation and operational overview, and education certification exams.

·         Gold Stevie Award for "Best Use of Technology in Customer Service" in 2013, presented by American Business Awards and highlighting Informatica's differentiated self-service offerings, including use of social media channels to extend support reach.

·           Informatica Support TV experienced more than 60,000 views across 350+ videos published on the Informatica MySupport channel. Integrated with YouTube, each concise video addresses a specific product, tool or technical tip for achieving maximum value from Informatica implementations.  

·         Informatica Log Express dramatically increases troubleshooting productivity and reduces support resolution time by up to 25 percent. The automated, scenario-based proactive log and configuration gathering tool helps identify complex issues with a single click.

"Informatica's commitment to customer success is demonstrated once again by eight straight years of high marks for customer loyalty," said Ansa Sekharan, senior vice president, Global Customer Support, Informatica. "Informatica continues to demonstrate technology leadership, and customers are indicating that they will continue to make Informatica purchases. This points to all the new ways that Informatica is helping them realize the full potential of their data, from the Cloud to on-premise, and from departmental projects to enterprise initiatives and Hadoop deployments."

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,356.87 +288.00 1.69%
S&P 500 2,012.89 +40.15 2.04%
NASDAQ 4,644.3120 +96.4780 2.12%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs