This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Diebold Guides Branch Transformation Strategy For First Citizens National Bank

NORTH CANTON, Ohio, Nov. 5, 2013 /PRNewswire/ -- Diebold, Incorporated (NYSE: DBD) is helping First Citizens National Bank (FCNB) implement a branch transformation strategy that will combine self-service and personalized interactions throughout its branch network. Working with Diebold Advisory Services, FCNB is enhancing customers' branch experiences by introducing deposit automation and teller automation capabilities to branches, as well as the first implementation of Diebold's new Opteva® Branch Performance Series™ in-lobby teller terminal.


Based in Dyersburg, Tenn., FCNB is among the top community banks in the United States. It operates 17 branches throughout Tennessee, with a new branch scheduled to open in Jackson by mid-2014 that will epitomize the bank's new branch model.

"Across our enterprise we're investigating new branch layouts and technologies that will improve efficiencies for our customers, as well as our operations," said Judy Long, executive vice president, chief operations officer, FCNB. "For example, our new Jackson branch will give customers choices for managing deposits and advanced transactions on their own, enabling them to move through the branch quickly and create opportunities for our associates to interact with customers to help meet their financial needs."

Automating transactions will enable FCNB to reduce teller-assisted transactions and reposition its branches as sales and advisory centers. Self-service deposit automation technology drives transactions to terminals where customers can make envelope-free cash and check deposits. And Diebold's 228 Express Cash Recycler automatically validates, sorts and denominates notes for tellers and reuses them for future withdrawals. Both technologies will reduce demands on FCNB's staff, freeing up more time for building customer relationships.

At FCNB's Jackson branch, an associate will welcome the customer to the branch and, if appropriate, walk them to the in-lobby teller terminal where they will assist the customer with completing their transaction.

"As part of its branch transformation strategy, we're helping FCNB redesign branch traffic flows, right-size larger branches, reduce teller areas and leverage technology to create a more engaging customer experience," said Mychal Kempt, vice president, North America operations, Diebold. "FCNB has begun this process for a number of branches, and the bank is eager to implement the technologies planned."

About First Citizens National BankFCNB is a $1.2 billion FDIC-insured financial institution established in 1889. It strives for excellence achieved with integrity, trust and innovation to create long-term shareholder value, attract and retain high-performance employees, and provide superior customer service. For more information, visit .

About DieboldDiebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at  or on Twitter: .

SOURCE Diebold, Incorporated

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,081.89 -49.97 -0.29%
S&P 500 2,014.89 +15.91 0.80%
NASDAQ 4,796.6090 -42.0340 -0.87%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs